Our Services

Encounter Telehealth provides psychiatric, mental, and behavioral healthcare to residents of skilled nursing facilities, assisted and independent living communities, and home care.

Our services include psychiatric evaluations, medication management, therapy and counseling, and staff training.

Psychiatric Evaluations
Our psychiatric providers are board certified Psychiatric Mental Health Nurse Practitioners (PMHNP). Diagnostic evaluations are completed on all new patients to ensure an updated diagnosis and care plan. New patient evaluations typically last about an hour.
Medication Management
After the initial evaluation, residents will see our psychiatric providers monthly as needed for medication management services. We work closely with local primary care providers, facility staff and other caregivers to ensure the best outcomes for the patients. These follow up visits are typically 20-30 minutes.
Therapy and Counseling
Our Licensed Clinical Social Workers (LCSW) provide counseling and mental health services to residents in addition to medication management services. Counseling and therapy can be extremely beneficial to residents with depression, anxiety, loneliness, PTSD, Bipolar Disorder, OCD, and more. Studies show that patient outcomes are most effective when therapy is coupled with medication management. Staff is not required at these appointments, as there are no medication adjustments made.
Staff Training
Staff training is customized to your facility and staff needs. A board-certified Encounter provider will deliver training via video conference that can support your staff in providing exceptional care to your residents. These sessions typically last about 45 minutes, and always allow time for questions.

Topics for staff training can include, but are not limited to:

  • Identifying Signs of Dementia
  • The Importance of Antipsychotic Reductions
  • Working with Families of a Resident with Mental Illness
  • Identifying Residents that Would Benefit from Our Services

How It Works

Get In Touch

Reach out to us so we can learn more about your company and unique situation.

Initial Consultation

We will learn more about your long term care facility, the care your patients are receiving, and much more!

Customized Plan

We will provide you with a customized plan that will help you take your patient care to the next level.

“Encounter Telehealth has managed a variety of patient needs and assisted our staff in better caring for our residents. We have seen great improvements in the overall well-being of our residents that utilize Encounter Telehealth, and know they are on the least amount of medication possible.“

St. Francis Manor

“Our patients enjoy visiting with their providers and have been able to establish confidence and great relationships with their team. We highly recommend Encounter Telehealth to all who need their services. “

Careage Hills Rehabilitation and Healthcare

“Our facility received an award this past March from the AHCA/NCAL Quality Initiative Recognition Program for successful dose reductions in Antipsychotic medications. This award could not have been obtained without the care and commitment of the Encounter Telehealth team. We look forward to continued partnership and commitment to quality by improving the lives of our residents with Encounter Telehealth.”

Premier Estates of Muscatine

“We love your staff and Randy, we are having such a positive experience and response from nurses, family and residents.”

Southridge Specialty Care

“I wanted to take the time to thank you for helping us navigate the rollercoaster of the last two years. Your kind, caring, and compassionate manor of guidance was so helpful.”

Adult child of a patient

“I had the first real conversation with my mom in two years thanks to you.”

Adult child of a patient